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Says it all, I think!
"After weeks of advance hoopla trumpeting the opening of London’s Heathrow Airport new, high-tech Terminal 5, the facility opened in something less than glory. Initially, British Airways, which has sole use of the $8.7 billion terminal, boasted to customers that “everything has been streamlined and designed to make your journey through the terminal calm and relaxed.” But after a series of baggage delays in the morning, the airline canceled 34 flights and suspended baggage check-in. By late afternoon, the airline acknowledged that the opening day had been marred by problems with “car parking provision,” “delays in staff security screening” and “baggage performance issues.”"
"After weeks of advance hoopla trumpeting the opening of London’s Heathrow Airport new, high-tech Terminal 5, the facility opened in something less than glory. Initially, British Airways, which has sole use of the $8.7 billion terminal, boasted to customers that “everything has been streamlined and designed to make your journey through the terminal calm and relaxed.” But after a series of baggage delays in the morning, the airline canceled 34 flights and suspended baggage check-in. By late afternoon, the airline acknowledged that the opening day had been marred by problems with “car parking provision,” “delays in staff security screening” and “baggage performance issues.”"
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