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Fucking bank!
Just called them about that $7.50 charge that was on my statement (with no explanation).
Turns out that they're now charging $7.50 PER MONTH for online banking. I supposedly got a letter about it back in November. (I would have remembered getting that...) They cancelled the online banking (it's convenient, but I don't have 7.50 a month right now) but wouldn't reverse the fee. Tomorrow I have to go yell at a branch manager. Which will be a pain in the ass because my account's at the branch by my old job. Grrrrrr.
Turns out that they're now charging $7.50 PER MONTH for online banking. I supposedly got a letter about it back in November. (I would have remembered getting that...) They cancelled the online banking (it's convenient, but I don't have 7.50 a month right now) but wouldn't reverse the fee. Tomorrow I have to go yell at a branch manager. Which will be a pain in the ass because my account's at the branch by my old job. Grrrrrr.
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Welcome to Britain. :)