First, Sears proved Murphy right yet again. They had a 2 hour delivery window. Naturally, they showed up just as I'd finished beating the egg whites for a sponge cake and had started folding them in. (Luckily it didn't fall. Go me.)
Then they informed me that they couldn't disconnect the old one because it was hard wired and they're not licensed. Great. Next they put me on the phone with someone from Sears. He says that delivery and installation are often done separately, and that the installers can unwire the old one. I'm not sure how we've set it up, so he gives me the number for the Sears in Valley Stream, where we ordered it. I phone them, am transferred several times (once to Refrigerators), put on hold for four minutes, and finally get someone very nice and helpful. Once she hears "hard wired", she says "you'll need to get a licensed electrician". Me: "yes, I thought that, but then they put me on the phone with someone and they said the installers can do that". Her: "No, our installers can't do electrical wiring, they can only deal with gas lines" (our dryer is electric). It's so good to know that Sears knows what it's doing...
So I still can't do laundry!