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posted by [personal profile] alexist at 05:34pm on 26/05/2009 under
A week after we got FiOS installed, we began to have problems with our upstairs set top box. It kept resetting itself. I called Verizon. After navigating my way through the prompts, I was told that the 7000 series has a known fault where it keeps resetting itself if the TV is plugged into the box (daisy chain style) rather than into the wall. I fixed it.

Still kept happening. I called again. This time they remotely reset the box.

Still happened. I called AGAIN, and they promised to send me a new box.

The next morning, I got a call from UPS. Verizon's fucking address problem meant that they couldn't deliver our box. I gave them the correct one. It didn't turn up.

Next day, Neil called Verizon. He sorted out our address, and got a tracking number. UPS' website claims it was rescheduled for delivery today. However, no tracking information later than Friday and there's something about them sending me a postcard to reschedule delivery. WTF?

(see: http://wwwapps.ups.com/WebTracking/track?HTMLVersion=5.0&loc=en_US&Requester=UPSHome&trackNums=1Z5X18F21323043903&track.x=track)

I just called UPS and they claim it IS going to be delivered today by 7pm. Hmm. I'm suspicious.

ETA: Delivered! Somehow they put ZIP code 17575 on it. Which is not exactly local.
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